Privacy policy

Shine Fierce

Shine Fierce (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Notice explains how we collect, use, store and protect your personal data when you visit or interact with our website, purchase our products or communicate with us.

This notice applies regardless of where you access our website from.

1. Important information & who we are

Purpose of this notice

This Privacy & Cookies Notice explains how Shine Fierce processes your personal data, including data you provide when you:

  • place an order
  • sign up for our newsletter
  • contact us
  • create an account

  • interact with us via social media

Our website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Shine Fierce is the controller responsible for your personal data.

Contact details:
📧 info@shinefierce.com

If you have any questions about this Privacy & Cookies Notice or your data rights, please contact us using the email above.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe your data has been processed unlawfully.

2. The personal data we collect

We may collect, use, store and transfer the following categories of personal data:

  • Identity Data: name, username or account details
  • Contact Data: billing address, delivery address, email address, phone number
  • Financial Data: payment method details (processed securely by payment providers)
  • Transaction Data: order history, payment confirmations, returns
  • Technical Data: IP address, browser type, device information, time zone, operating system
  • Usage Data: how you use our website

  • Marketing Data: newsletter preferences and communication choices

We do not collect sensitive personal data (such as health, ethnicity, religion or biometric data).

3. How we collect your data

We collect personal data through:

 

  • Direct interactions (orders, contact forms, emails)
  • Automated technologies (cookies, analytics tools)

  • Third-party services (Shopify, payment providers, email platforms, delivery partners)

4. How we use your personal data

We use your data to:

  • process and deliver orders

  • manage payments and returns

  • communicate with you about your order

  • provide customer support

  • improve our website and services

  • send marketing communications (only if you consent)

  • prevent fraud and ensure security

We only process your data where legally permitted, including:

  • performance of a contract

  • legitimate business interests

  • compliance with legal obligations

  • your consent (where required)

5. Marketing communications

You will only receive marketing emails or messages if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting info@shinefierce.com.

We do not sell your personal data or share it with third parties for their own marketing purposes.

6. Cookies

What are cookies?

Cookies are small text files placed on your device to improve website functionality and user experience.

How we use cookies

We use cookies to:

  • remember your preferences

  • keep items in your cart

  • analyse website traffic

  • improve performance

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

7. Sharing your data

We may share your personal data with trusted third parties, including:

  • Shopify & Shopify Payments

  • payment providers (Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna)

  • shipping and fulfilment partners (including Apliiq, USA)

  • analytics and marketing platforms

All third parties are required to protect your data and only use it for agreed purposes.

8. International data transfers

Some of our service providers are located outside Switzerland and the EEA. When transferring data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

9. Data security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.

10. Data retention

We only retain your personal data for as long as necessary:

  • order and transaction data: up to 7 years (legal/accounting obligations)

  • marketing data: until you withdraw consent

  • account data: until your account is closed or deleted

11. Your legal rights

You have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion of your data

  • restrict or object to processing

  • withdraw consent at any time

  • receive your data in a portable format

To exercise your rights, contact info@shinefierce.com.

12. Klarna

If you choose Klarna as a payment method, certain personal data (such as contact and order details) will be shared with Klarna for payment processing and eligibility checks. Klarna processes your data in accordance with its own privacy policy.

13. SMS communications

If you opt in to SMS notifications, we may send:

  • order updates

  • abandoned cart reminders

  • promotional messages

You can opt out of SMS at any time by following the instructions in the message.

14. Updates to this notice

We may update this Privacy & Cookies Notice from time to time. The latest version will always be available on our website.

15. Contact

For any privacy-related questions or requests, please contact:
📧 info@shinefierce.com