Contact Us
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Central European Time / Switzerland)
Contact Email
For general enquiries or customer support, please contact us via email.
If your message relates to an existing order, please include your order number to help us assist you as quickly as possible.
Order Processing & Delivery Information
Orders are typically processed within 2–5 business days.
Please note that our products are produced and shipped with care and attention to quality.
Estimated delivery time is 19–21 days from the date your order is placed. Delivery times may vary depending on destination and order volume.
During high-demand periods such as holidays, seasonal drops, or promotional events, order preparation may take longer than usual. In these cases, processing can take up to 5–7 additional business days before shipment.
To avoid delays—especially when ordering for special occasions—we recommend placing your order a few days in advance, particularly during holiday seasons.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Additional Information
Orders are not processed or dispatched on Swiss public holidays.
In rare cases, delivery times may be extended due to high order volumes or unforeseen circumstances. If this happens, we will keep you informed and do our best to resolve any delays.
For information regarding returns, refunds, or exchanges, please refer to our Returns Policy page.
We appreciate your patience and understanding and thank you for supporting Shine Fierce.